How Are We Doing?

We strive to always continue to improve our services to our patients.

Your input is most valuable to us. Please take just a few minutes to complete our quick survey on the timeliness and quality of service you or your family member received in our office. We welcome your feedback and your responses will be kept confidential.

The survey consists of six pages and 25 questions. It should take you no more than 2 minutes to complete. Please use the page numbers below the survey to navigate and be sure to click the "Submit Feedback" button on the final page.

We look forward to hearing from you!

Note: Please use the scale 1 to 5 where 1 is poor and 5 is excellent.


Start Survey
  • Page 1 of 6 - Scheduling Your Appointment
    When you called for an appointment, you were placed on hold for an acceptable period of time. 1
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    Was the person who answered the phone was friendly, courteous and helpful? 1
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    If you scheduled an appointment, were you offered an appointment within: 3 days
    5 days
    7 days
    10 days
    Longer
    How easy was it to make an appointment by telephone? 1
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    Was the person scheduling your appointment courteous and helpful? 1
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    Were you given instructions on what to bring to your appointment, i.e. x-rays, MRI, CT Scan, EMG report? 1
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  • Page 2 of 6 - Day of Your Appointment
    How would you rate the courtesy of the staff at the reception desk? 1
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    How long did you wait in the reception area beyond your scheduled appointment time? 10 min
    20 min
    30 min
    40 min
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    Did you find the reception area and the exam rooms clean? 1
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  • Page 3 of 6 - The Clinical Staff
    How would you rate the competence of the staff member who helped you? 1
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    How would you characterize the concern that the staff member showed for your problem? 1
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    If you received an x-ray, was the service prompt, comfortable and courteous? 1
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  • Page 4 of 6 - Surgery Scheduling
    If you needed to be scheduled for surgery, was it scheduled in a timely manner? 1
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    Was the person who scheduled your surgery courteous and helpful? 1
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    Were the instructions you were given regarding your surgery complete and concise? 1
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    Were you given appointments for pre-surgical and post-surgical visits? 1
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    Were we able to accommodate your schedule for your date of surgery? 1
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    If you had total joint replacement surgery, did the scheduler keep track of your Coumadin level once you were home? 1
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  • Page 5 of 6 - Your Doctor
    Did you feel that your doctor spent an adequate amount of time with you? 1
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    Was the doctor friendly, attentive and compassionate? 1
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    How would you rate the competence of your doctor? 1
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    Was the doctor's examination thorough? 1
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    Please rate the clarity of the docotor's explanation of your condition and treatment options: 1
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    How well did your doctor include you in healthcare decisions? 1
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    Were your questions answered to your satisfaction? 1
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  • Page 6 of 6 - Personal Information (optional)
    Name:
    Email:
    Patient's Name:
    Would you recommend this facility and its staff to our family and friends? YES
    NO
    Would you like someone to contact you regarding your responses to this survey? YES
    NO
    Additional comments or information:
    Thank you for taking the time to fill out our survey. We rely on your feedback to help us serve you better.
     

Patient Testimonials

"I really cannot believe how inactive I had become because of my knee pain. After Dr. Azer did my knee replacement, I suddenly discovered that I was able to walk longer and further and enjoy life more. I am very pleased with the results and cannot wait to have my other knee done. The office staff has always been so supportive and helpful."
Donna - Total Knee Replacement
"I am very pleased with the care I received by Dr. Azer and Dr. Bramson. My hip is doing so well that I am back to almost 100% of my activities. I am very pleased with the care received at Fort Washington Hospital and with the office staff. I would certainly go to Dr. Azer and Dr. Bramson in the future should I have any orthopaedic problems."
Willie - Total Hip Replacement
"If it weren't for Dr. Azer, I would not be walking. I tell friends about the excellent care that I received in the office at Suburban Orthopaedics."
Jane
"I had a left knee replacement and the procedure was excellent. I was able to return to work and am very thankful and pleased with Dr. Azer."
Carole - Total Knee Replacement
"I received great treatment. I have been coming here to this office for quite a few years. I feel that I can do more of my activities than I could not do before. I am no longer having pain in the knee, hip, or shoulder."
Michelle - Total Knee Replacement, Total Hip Replacement, Total Wrist Replacement, Shoulder Arthroscopy
"I highly recommend Suburban Orthopaedics. The entire staff was warm and very professional. I had the privilege of being treated by Dr. Azer after a fall that resulted in a wrist fracture. Dr. Azer came highly recommended. He has decades of experience, a warm personality, and is a brilliant surgeon."
Jessie
"the people have been very helpful to me from this office. They have been very reliable. I am very pleased with what the doctors have done for me for treatment."
Anthony
"I would like to commend the great care I received during my two total hip replacements performed by Dr. Samir Azer. I feel much better and able to enjoy my life again."
Aly - Bilateral Total Hip Replacements

 

 

 
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